Ebates is becoming
(RACK-uh-ten)
But we’re not going anywhere.
Same account
Your Cash Back and account details stay unchanged and as secure as ever.
Same services
You’ll shop the same way, with all the same stores and the exact same Cash Back.
Same team
Our top-rated Member Services team in Beloit, Wisconsin, will be answering the same phones!
Here’s the scoop:
We’re changing our name and logo
The easiest way to think about it is that we’re tidying things up a bit. Since Rakuten acquired Ebates in 2014, we’ve been mixing and matching a couple different styles. That meant putting together colors, fonts and language that expressed the personality of both companies. The thing is, we very quickly reached the point where we aren’t two different companies anymore. So we put our wardrobes together and evolved to a single style, as you saw with our color and pattern changes last year. In 2019, we’re proud to operate as a single brand under the Rakuten name.
We’re keeping pretty much everything else
We get it—change can be scary. When we adopted our new colors and fonts, we did as much listening as we could to make sure these changes didn’t detract from what we’re all here to do: getting you your Cash Back. We loved serving you as Ebates, and changing that name feels like saying goodbye to our first car or our favorite pair of jeans. But believe us when we say everything else will still be exactly where you found it.
Every penny of your Cash Back will be in the same place
Not only is your Cash Back balance unaffected by this change, you can continue to earn Cash Back in all the same ways. When you visit our new site, you’ll see your balance in the same place you always have: at the top of the page. From there, you can navigate to My Account, where you can check your Account Settings and History. Your next Big Fat Check or PayPal payment will be on its way to you at the normal time.
We’ve got some pretty cool things in store
Combining with Rakuten means joining forces with a global leader, and we’re working nonstop to give you the most rewarding shopping experience anywhere. That means more of your favorite stores, more categories, more benefits and more ways to earn. As an Official Partner of the NBA, we’re the first-ever jersey badge sponsor of the Golden State Warriors. Stay tuned for more exciting announcements to come in 2019.
We’re here to help
Got more questions? Need help saying our name? (It took us some practice, too.) Just want to hear our voice again? Give us a call at 415-908-2200. We mean it. The coffee’s on, and we’re keeping our seats warm. If you’re of the generation that hates using the telephone, visit the Help Center or email us at memberservices@ebates.com.
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