Privacy Policy

Ebates Inc. (doing business as Rakuten) and its affiliates (“Company” or “we") makes available shopping programs through www.rakuten.com, www.ebates.com and related mobile and software applications (“Services”). This Privacy Policy describes how we collect, use, share and protect information in connection with the websites, mobile websites, mobile applications, browser applications and any other Services that refer or link to this Privacy Policy. Ebates Inc. is part of the Rakuten Group, which includes the affiliates and subsidiaries of our parent company, Rakuten, Inc., based in Tokyo, Japan.

1. Collection of Information

We collect, process and use your information when you:

  • Register for our Services or sign in to an existing account
  • Visit our website(s)
  • Access our application(s)
  • Connect to our Services using third-party accounts, such as your email, social media or payment account(s)
  • Contact us for support
  • Participate in our shopping or influencer programs
  • Enter a sweepstakes, contest, promotion, survey or poll

Further, we and our service providers automatically collect certain information about you through:

  • Interaction with our Services
  • Cookies and other tracking technologies
  • Location-identifying technologies
  • Monitoring and analyzing trends, usage and activities

The types of information you provide may include personal information. “Personal information” means information that can be used to identify you (whether alone or in combination). The personal information you may provide to us includes:

  • First and last name
  • Email address
  • Mailing, billing and/or shipping address
  • Phone number
  • Payment information (such as payment account name, payment account number, payment card expiration date and billing address)
  • The product or service requested or purchased
  • How you connect to our Services, such as your IP address, unique device identifiers, device or session IDs and information regarding the network and connected hardware (e.g., computer or mobile device)
  • Browsing, shopping and purchase history
  • Your geolocation
  • Click-stream data (the page-by-page paths you take as you browse through our Services)

By signing into the Service through a third party social networking service (“Social Networking Service”), such as Facebook or Google, you give us permission to access, store and use any information that you permit the Social Networking Service to share with us in accordance with the privacy settings applicable to your account with that Social Networking Service. If you elect to use Google to create or sign in to your Service account, your Google account will be automatically linked to your Service account, and we will receive access to your Google email content (“Gmail Data”). You can change these settings in accordance with Section 4 (Your Choices). The Gmail Data and any other information we collect in connection with Social Networking Services is subject to this Privacy Policy, except where otherwise noted.

2. Use of Information We Collect

We may use information about you in the following ways.

Manage Your Account

If you provide us personal information, we may use it to: (i) process your registration with our Services, including verifying whether your email address is active and valid and enrolling you into our programs; (ii) facilitate and manage your purchase transactions; (iii) track your shopping, deliver you rewards or payments and identify opportunities for rewards and/or offers; (iv) send you technical notices, updates, security alerts and administrative messages; (v) provide you member services regarding your account and reply to your questions, comments and requests; and (vi) comply with legal and regulatory provisions in force and with the competent judicial authorities in each geographical jurisdiction that the Company operates in. We may also use your information to assess risk and prevent fraud.

Improve Our Services

We may process information through analyzing and monitoring usages and trends and performing statistical analyses to improve our Services and the websites, applications, marketing efforts and the products and services of our affiliates to provide a better service to you in the future. We may also use this information to adapt Service content to be more likely to be of interest to you. With the exception of Gmail Data, we may also share information with our affiliates within the Rakuten Group for those affiliates to analyze and monitor usage and trends to improve their services and websites.

Provide You Marketing Information

With the exception of Gmail Data, Company may use information to provide you more personalized offers and/or special offers, discounts and similar information. Company may send you newsletters, rewards, discounts, promotion codes, events and general information about the service if you consent. You can manage these communications in accordance with Section 4 (Your Choices) below. To match your profile and interest, we may use your information to create a profile of your preferences and provide you content and features. We may use your information (excluding Gmail Data) to provide you advertisements.

Administer Contests, Sweepstakes and Promotions

From time to time, Company may invite you to enter various contests, sweepstakes, surveys or promotions. If you choose to participate in a contest or promotion, your personal information may be used to administer the contest, such as to determine your eligibility for the contest or to award a prize.

3. Sharing of Information

We may share the information we collect, including your personal information, under the following circumstances.

Service Providers and Business Partners

We do not sell your Personal Information and only share it with third party service providers (which may include Company affiliates) to operate our Services. We may share your Personal Information with our service providers that provide member support, process payments, and perform other business operations on our behalf, under our instructions and in compliance with appropriate technical and organizational security measures to protect your data. For example, we may partner with other companies to provide you support services, authentication services, prevent fraud on our Services, administer our promotions, referral programs, sweepstakes, and surveys, perform analytics, maintain the accuracy of our databases, facilitate your travel reservations, fulfill your product purchases, and administer your rewards or payments. Further, we may share your information (excluding Gmail Data) with our financial institution partner, Synchrony Bank, for the purposes of providing rewards or benefits to you and marketing our co-branded credit cards to you. We will not sell your Personal Information, Gmail Data, or your payment information, but we may rent, sell, and share other information that cannot be used to identify you with merchant partners, third parties, or affiliates.

Rakuten Group Companies

We work closely with our affiliated businesses and companies within the Rakuten Group and share your personal information for our internal business administration. We may also share this information with our affiliates within the Rakuten Group for those affiliates to analyze and monitor usage and trends to improve their services and websites. We may also share your account credentials (username, email address, encrypted password) and related personal identification (first and last name and address) with other companies in the Rakuten Group, so you will be able to use your username and password on other Rakuten websites and services. As long as you do not connect to another Rakuten service, your identifiers (username, email address, encrypted password, first name, last name and address) are shared only with our parent company, Rakuten, Inc., for the purposes of operating our authentication service. Information shared with Rakuten, Inc. is subject to the Rakuten Privacy Policy. The Rakuten Group will not sell your personal information or your payment information, but may rent, sell and share other information that cannot be used to identify you with merchant partners, third parties or affiliates. Information that we may rent or sell will not include your personal information and does not include payment information.

Protection of Rights and Other Legal Purposes

We may share the information we collect, including personal information, to the extent permitted by applicable law, (i) in response to subpoenas or other legal processes or if in our good faith opinion such disclosure is required or permitted by law; (ii) at the request of governmental authorities conducting an investigation; (iii) to defend our terms and conditions or other policies applicable to our Services; and (iv) to protect the rights, property, life, health, security and safety of Company or any third party.

Business Transfers

We may share the information we collect, including personal information, with any third party in connection with, or during negotiations of, any proposed or actual merger, purchase, sale (including a liquidation, realization, foreclosure or repossession) or any other type of acquisition of all or any portion of Company assets, conveyance or transfer of all or a portion of our business to another company.

4. Your Choices

You may in some cases have the option to decline providing us information. However, your choice not to provide information may impact your use of certain features or services. You may unsubscribe or opt out of receiving marketing communications from us by using the unsubscribe link on the footer of our marketing emails, by logging in to your account and updating your settings or by using the Contact Us option through the Services. Upon request, we will provide you with information about whether we hold any of your personal information. We encourage you to maintain the accuracy of the information you submit to us, such as the information you provide to register for your account. The Services may allow you to access, review, correct, update and remove or make inaccessible personal information you have provided through your account settings. With respect to Google connections, you may unlink your Google account from your Service account by switching off the Google Connect option in your account settings. You may provide account updates and changes by logging into your account and changing settings or by using the Contact Us option through the Services. With respect to our mobile and other applications, you can prospectively stop all collection of information by the application by uninstalling the application. You may at any time opt out from further allowing us to have access to your location data by adjusting the permissions in your mobile device. We will make good-faith efforts to make requested changes in our then-active databases as soon as reasonably practicable.

5. Data Security and Retention

We take reasonable measures to protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We use a secure, encrypted connection (using a TLS protocol) on all pages where you access or transmit personal information. Although Company uses reasonable efforts to help protect your information, transmission via the Internet is not completely secure and Company cannot guarantee the security of your information collected through our Services. Except as otherwise set forth under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access or other causes beyond our control. We retain the information collected via our Services until you choose to close your account. After that time, we may aggregate the data and retain it for analytical purposes. We may also retain your information on backup media to comply with applicable law, to support financial audits, to resolve disputes, to maintain compliance efforts and for other legitimate business reasons.

6. Promotional Communications

By signing up for an account, you may receive periodic emails from Company. If you consented to receiving promotional email communications, you can opt out of receiving such communications from us at any time by (i) following the instructions provided in those communications; (ii) modifying your Email Preferences in the Account Settings of your account; or (iii) contacting us through the Services. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails and other types of communications, as permitted by law, such as service emails relating to our ongoing business relationship. Service emails contain service-related announcements that affect your account, such as product order confirmations, reward or payment updates, and responses to your comments and feedback submitted to us. Company mobile applications, browser extensions and websites may send you notifications, such as alerts, sounds and icon badges. Push notifications or in-app messages may include both operational messages and promotional messages regarding products, services and offers that may be of interest to you. When using mobile applications, push notifications and other mobile alerts can be configured in the settings of your mobile device. As with emails, even if you opt out of receiving promotional communications, we may continue to send you non-promotional push notifications, such as those about your use of the applications or our ongoing business relations.

7. Cookie Policy

We and our partners use cookies and similar technologies to analyze trends, administer the website, track users’ movements around the website and gather demographic information about our user base. We use cookies for many purposes, including, without limitation, authentication and tracking user preferences or web pages visited while using our Services. You may control the use of cookies at the browser level. If you choose to disable cookies, it may limit your use of certain features or functions on the Service.

8. Analytics, Targeting, Tracking

We, and third parties with which we partner, may also use cookies, pixels and other technologies to automatically collect information about your use of the Services, such as your click-stream data, browsing history, IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. Data collected from a browser or device may be used with another computer or device that is linked to the browser or device on which such data was collected (also known as cross-linking). We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms. These third parties may also collect personal information about your online activities over time and across different websites when you use our Services to help predict your preferences and to display (and to enable other third parties to display) ads to be more likely to be of interest to you. Some third-party service providers that we engage (including third-party advertisers) may also place their own cookies on your browser. If you wish to opt out of interest-based advertising, click here. Note that this Privacy Policy covers only our use of cookies and does not include use of cookies by such third parties.

9. Third-Party Websites

The Services contain hyperlinks to websites of merchants, retailers and other websites or locations that we do not control and are operated and controlled by third parties (“Third-Party Websites”). Our Privacy Policy does not apply to these Third-Party Websites and we make no representations regarding the policies or business practices of any such Third-Party Websites. We encourage you to review, and if necessary, adjust, your privacy settings on the applicable Third Party Websites.

10. Referral Programs

Company may offer features that allow you to inform an individual about our Services. If you choose to use our referral features, we will ask for your referral’s email address to send them an electronic communication inviting them to join our Services. Company will store this information for the sole purpose of sending this email and tracking the success of our referral program. If you choose to participate in our referral programs, you represent and warrant that you have a personal relationship with your referral and that you are authorized to share their information with Company for the purpose of sending this communication to invite them to join the Services.

If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at privacy@ebates.com.

11. Changes to This Privacy Policy

This Privacy Policy is current as of the effective date set forth below. Company reserves the right to change this Privacy Policy from time to time consistent with applicable privacy laws and principles. If we make changes to this Privacy Policy, we will notify you by revising the date on this Privacy Policy. In some cases, we may provide you with additional notice (such as adding a statement to the homepages of our Services or sending you an email notification).

12. Contact Us

If you have any questions regarding this Privacy Policy, please feel free to contact us by email at privacy@ebates.com or by mail at 800 Concar Drive, Suite 175, San Mateo, CA 94402, ATTN: Ebates Legal.

Updated: April 24, 2019

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