Returns, Cancellations & Exchanges
All returns and cancellations are subject to each store’s specific policy. Returned or cancelled orders may void Cash Back and be deducted from your Cash Back Balance.
Exchanged orders may void Cash Back and be deducted from your Cash Back Balance, depending on the store’s policy. If a store processes your exchange order as a cancellation and a new transaction is created, it will be treated as a cancelled order.
To ensure you will receive Cash Back on exchanged orders, you can return the order and place an entirely new order at that store, starting a new Shopping Trip with Ebates.