We <3 our Cash Back button and are constantly working to make sure it’s the best experience possible. We have made some recent refinements that may be a bit of a change and want to make sure you are all still earning all your Cash Back. Questions/comments/concerns about the button? Please let us know 🙂

  1. We removed IE from the install page on the site. We are now only promoting installs for Firefox, Safari, and Chrome. IE was really not work properly with our technology or our stores’ technology. We are sorry to have to do this, but moving forward that browser won’t be available.
  2. VERY IMPORTANT: Cash Back will no longer be automatically activated.  The user will always have to click to activate Cash Back.  We decided that we needed to take every measure to make sure tracking was working properly. We know it’s an extra step, but we think that the Cash Back is worth it 🙂
  3. When you activate your button you will now see a small transition window like when you click through from Ebates. This will help remedy any tracking issues that our old tool bar might have had.
You asked and we (finally) delivered: Ebates for Android!
Who Wants a Great Deal?

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Laura Gamble

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  1. I am very confused i started a shopping trip through ebates last night for amazon.com I placeb my order yet it doesnt show up in my order history I am worried that I wont recieve credit for my order 🙁 help

  2. Sandra Gofforth says:

    I have been having issues with Firefox and my ebates button. I haven’t had a shopping trip log in awhile, actually when I click on the button when it is red it takes me to my ebates log on page. Ummm ok, so then I type in the store I want and click the button again it say shopping trip opened and then all of a sudden the button is red again like I am suppose to click it again. I don’t know what is going on I haven’t gotten cash back for any shopping trips I have done in the past couple of weeks. I’m to say the least very disappointed. What is going on, the button just take me to my log on but I’m already logged on…what is going on.

    • Swapna Dhamdhere says:

      Hi Sandra, so sorry to hear you’re having trouble. When you navigate to new stores with the button, you have to click “Activate X% Cash Back” with every new store so it can start a new shopping trip. The button won’t track across multiple stores. You have to click activate every time so it can track and apply coupons. If you have any further trouble, please email us at facebookhelp@ebates.com. We’d be happy to look into it further! 🙂

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