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Help > Troubleshooting


What browsers are supported by Ebates?

For Windows XP, Vista and 7 users, Ebates is best viewed in Internet Explorer 6 or higher, Firefox 3.5 or higher, Safari 4 or higher, and Chrome 6 or higher. For Machintosh OSX users, Ebates is best viewed in Firefox 3.5 or higher and Safari 4 or higher. If you are having trouble logging in and using Ebates, you may need to adjust your browser settings. Click here for details: browser settings.

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Some programs that you may have installed can update the "Hosts" file of your computer. This may cause problems with the Ebates program. Click here to get information on how to update your host file.

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Is there any software or settings that can keep me from earning cash back?

Click here for software & setting-issues.