For Windows XP, Vista and 7 users, Ebates is best viewed in Internet Explorer 6 or higher, Firefox 9 or higher, and Chrome 17 or higher. For Mac OSX users, Ebates is best viewed in Firefox 9 or higher, Safari 5.06 or higher, and Chrome 17 or higher. If you are having trouble logging in and using Ebates, you may need to adjust your browser settings. Click here for details: browser settings.
Some programs that you may have installed can update the "Hosts" file of your computer. This may cause problems with the Ebates program. Click here to get information on how to update your host file.
Security software, such as Kaspersky or other protection software, which can block the tracking cookies Ebates uses to earn credit for your order. If you are using this type of software you will need to ensure that it is set up to allow cookies from Ebates and our partner sites. Similarly, if using a firewall such as Zone Alarm, Norton Internet Security or some other such Firewall, then you need to keep the "Ad Blocking" turned off.
Some toolbars can redirect the credit to another affiliate. If you have any toolbars installed you may need to check and see if they are linked to any other shopping rewards or coupon sites.
The use of a browser that does not allow the creation of cookies. Ebates highly recommends the use of Internet Explorer, Mozilla Firefox, Google Chrome or Safari. Due to the number of third party browsers available we cannot verify that that any outside of the ones mentioned will work properly with the Ebates program.
Using a browsers "Private Browsing" feature at any point in the shopping process can render you purchase ineligible for cash back.
Lastly, there are spyware or adware programs which can cause your online shopping to be reported as having come from another company. There are many free detection, removal and protection programs you can download online to protect you from and check for spyware or adware.