A dedicated Customer Care representative is always available to you at Ebates. Find the answers to the most frequently asked questions below. Didn’t find the answer? Click on the appropriate link on the left hand side to send an email to one of our Customer Care representatives.
Most cash back rewards are credited within 48 hours. However, it is possible for this process to take up to 30 days. Some merchants are able to report your purchase as soon as the product ships. Some merchants, however, cannot confirm your purchase until the return period for the product you have purchased has elapsed.
Once you complete your purchase, Ebates actively requests an order confirmation from the merchant so we can credit your account as soon as possible. Once the merchant finalizes the purchase details, we will immediately send you notification via email and update your account summary.
When using coupons and specials at any of our merchants, we can only guarantee your cash back rewards with the use of coupons that are listed on the Ebates site.
Still wondering about a purchase made more than 30 days ago that isn't showing in your account summary? Contact Customer Care.
Every 3 months, we cut you a Big Fat Check for purchases posted during the previous quarter based on the schedule below. But if you've earned less than $5.01 Cash Back, we'll carry over your money to the next check. We want to make sure there is enough "Fat" in your Big Fat Check. Bonus Rewards do not count toward the $5.01 minimum. The term “Bonus Rewards” includes monies earned as a Sign-up Reward or Tell-A-Friend Bonus.
You have the option of receiving your Big Fat Check in the mail, or you can have the money sent to you via PayPal. However, if you want to receive your money via PayPal, we require that you enter your full name and valid mailing address into your account profile for verification purposes in order to receive a PayPal payment.
A Big Fat Check, with cash back rewards for all your purchases posted between April 1st, 2008 and June 30th, 2008 will be sent out on August 15th, 2008.
